Support & FAQs

SipMarked is a personal tasting journal for wine (and eventually beer, spirits, and coffee). Scan a label, rate what you tasted, add a note, and it's saved to your collection, so you never forget a wine you loved.

Sip-It: point your camera at a label and SipMarked reads the bottle for you. Mark-It: review what it found, rate it, and add a note about where you were or who you were with. Remember: every wine lands in your collection, where you can search it and filter it by type or rating.

Everything lives under My Wines: your Sip List (wines you've tasted), your Wish List (wines you want to try), your Notes, and your Vines (private groups you share wines with).

SipMarked is available for iOS and Android. You can also open the web app at sipmarked.app from any browser.

Yes. The free Entry Level plan (shown as “Free” in the app) lets you save up to 12 wines, 12 Wish List wines, and 12 freeform notes, with photo capture, AI tagging, tasting notes, a journal photo for each wine, Vines, wine sharing, and a preview of Tasting Corner. Paid plans raise those limits and add My Cellar, more journal photos per wine, searching in your own words, more of Tasting Corner, and an ad-free experience. See the pricing details on our homepage.

To upgrade, open Profile → Subscription in the app and choose a plan, monthly or annual. The purchase goes through the App Store or Google Play.

To downgrade or cancel, use the store you subscribed through. Manage subscription in your Profile takes you there. On iOS it's also under Settings → your name → Subscriptions. On Android, open the Google Play Store app → Payments & subscriptions → Subscriptions. An upgrade applies straight away. A downgrade or cancellation takes effect at the end of your current billing period, and you keep your paid features until then.

Sign in with the same SipMarked account. If your plan doesn't show within a minute or so, open Profile → Subscription, view the plans, and tap Restore Purchases.

An account is billed through one store at a time, so that you can never be charged twice. If you subscribed on an iPhone and later move to Android (or the other way round), cancel in the original store, wait for that subscription to run out, then subscribe on the new device. The app tells you which store your plan is billed through.

Subscriptions are bought in the iOS and Android apps. The web app at sipmarked.app shows your plan but doesn't sell subscriptions at the moment.

Your journal entries are never deleted for going over a lower tier's limit. If you're above the new tier's wine cap, older entries beyond the limit become read-only until you upgrade your plan. The same applies to your Wish List, and you stay in your Vines either way.

You can delete your account at any time from within the app, under Profile → Privacy → Delete my account, or by emailing support@sipmarked.com. This permanently removes your journal and personal information. See our Privacy Policy for details on data retention.

Deleting your account does not cancel a subscription. Apple or Google will keep billing you until you cancel in that store's subscription settings, so cancel there first.

You can always edit any field the scan fills in, retake the photo, or enter the details by hand. Plain, well-lit labels photographed straight on work best. The scan is automatic and can misread decorative lettering, so check the details before you save.

If you photograph something that isn't wine, SipMarked will say so and let you try again or add it manually.

You can open any wine to edit its rating, notes, journal, place, or details. Wines in your collection can't be deleted at the moment. Your journal documents your wine journey, and each entry is part of that story.

Freeform notes, journal photos, and Wish List wines can be removed whenever you like.

Tasting Corner features weekly recommendations, answers to common questions, notes, and video lessons from our in-house sommelier, Luke McCorry, DipWSET. Access depends on your plan. The free plan shows the current week. Casual Enthusiast includes 4 weeks and the expert videos, while Serious Hobbyist includes the full archive. Meet Luke.

On paid plans you can also send in your own question with Ask the sommelier. Questions are reviewed before any are published, and published ones appear without your name. Anyone can vote for a community question they'd like answered.

Only on the free Entry Level plan. All paid plans are ad-free.

If you see an ad that's inappropriate or misleading, tap Report beside it, or go to Profile → Privacy → Report an ad.

Open My Wines and type in the search box, or filter by wine type and minimum rating and sort by newest, oldest, or highest rated.

On paid plans you can also ask in your own words, for example “the white we had at the wedding last summer”, and SipMarked looks through your tasting notes and journals for the match. The more you write in your journal, the better this works.

Tap the microphone in the search box and say what you're looking for. If you'd rather press and hold to talk, switch that on under Profile. You can dictate into a freeform note the same way.

The first time, your device asks for microphone access (and speech recognition on iPhone). Your speech is turned into text on your device; we never receive the audio. If voice search won't start, check those permissions in your device settings, and on iPhone make sure Dictation is switched on under Settings → General → Keyboard.

Freeform notes that aren't tied to a wine: a bottle a friend mentioned, a shop to visit, a list for your next trip. Find them under My Wines → Notes. They save as you type, and you can search and delete them. Your plan sets how many you can keep: 12 on the free plan, 36 on Casual Enthusiast, unlimited on Serious Hobbyist.

Every wine has a journal for the story around it: where you were, who you were with, what made it memorable. You can add journal photos of the place, the people, or the view: 1 per wine on the free plan, 2 on Casual Enthusiast, and 4 on Serious Hobbyist.

Yes. When you tag a wine you can pick the restaurant, bar, or shop from a list of nearby places, search for it, or just type a name. Later you can open it in Maps from the wine.

The nearby list uses your location, and the app asks before using it. It's optional: choose “Not now” and you can still type a place or leave it blank. We save only the place you choose for that wine.

A way to mark the wines you have at home. Casual Enthusiast members can mark a wine as in their cellar, and Serious Hobbyist members can also keep count of how many bottles are left.

Casual Enthusiast adds a choice of date for each wine (the free plan uses today's date), more than one taste and occasion per wine, your own varieties, tastes and occasions, My Cellar, and a second journal photo per wine. Serious Hobbyist adds region and vineyard, and bottle counts. Locked fields show which plan unlocks them.

Yes. If your phone supports Face ID or fingerprint unlock, turn on Require biometric unlock on app reopen under Profile. The check is done by your phone; SipMarked never sees your biometric data.

Under Profile → Notifications you can switch each kind on or off: Vine activity, comments on your shares, Vine join requests, Wish List shares, and Tasting Corner. Account messages about billing and security are always on. If notifications are off for SipMarked in your phone's settings, the app shows a shortcut to turn them back on.

A second shelf for wines you want to try but haven't yet. It's separate from your collection, so a wine on your Wish List doesn't use up one of your collection places. It's private to you.

Add a wine by hand with Add to Wish List, with an optional photo and note, or save one that someone shared with you.

The same allowance as your collection and your freeform notes: 12 on the free Entry Level tier, 36 on Casual Enthusiast, unlimited on Serious Hobbyist. Your collection and your Wish List are counted separately, so a free account can hold 12 of each.

Tap "I drank this" and it moves into your collection, where you can rate it and write tasting notes as usual. That's the point it uses a collection place, so if you're at your collection limit you'll be asked to upgrade first.

Open the wine and tap Share. You can send a link through any messaging app, or show a QR code for the other person to scan. They see that one wine and can save it to their own Wish List. The page they see never shows your name.

A link can be used to save the wine for 30 days. Sharing is always one wine at a time, and only when you choose.

A private, invite-only group for sharing wines with people you know: a supper club, a couple of friends, whoever you like. Members can see the wines you share into the Vine and save them to their own Wish Lists.

Find your Vines under My Wines → Vines, where you can create one or join one. Vines are included on every plan, and a Vine can have up to 30 members.

When you add a new wine, pick one or more Vines under Share to a Vine before you tap Save Wine, and it's shared as soon as it's saved. If you're not in a Vine yet, you can create one from the same screen and come straight back to your wine.

For a wine you've already saved, open it, tap Share, and choose the Vine.

The Vine sees the wine's name, vintage, type, country, region, rating, tasting notes, and bottle photo. Your journal, journal photos, and location aren't shared.

No. Your journal stays private. Nothing is visible to anyone else until you deliberately share an individual wine, and sharing is never automatic or retroactive. Members can't see your collection, your Wish List, or your email address.

Open the Vine and tap Invite. Any member can invite, in three ways:

Invite link. Send it through any messaging app. The person asks to join, and an administrator of the Vine approves or declines.

QR code or join code. For people who are with you. Anyone who scans the QR code, or types in the short join code, joins straight away with no approval step. Only show these to people you want in the Vine.

All three expire after about an hour, so an old screenshot won't let anyone in.

If you were sent a link, open it on your phone. If someone is showing you a QR code, go to My Wines → Vines → Join a Vine and scan it, or choose Enter code instead and type their join code.

With a QR code or join code you're in immediately. With a link, your request waits for an administrator. You'll see “Waiting for approval” until they decide, and a request that isn't answered within 7 days lapses, after which you can ask again.

Open the link and choose "Save it for me". Give us your email address and the wine will be waiting in your inbox the first time you sign in. If you never create an account, we discard it after 30 days.

Where wines shared with you arrive. They appear with your Wish List, ready for you to add. It isn't subject to any plan limit, so you'll always receive what people send you even if your Wish List is full. You decide what to move onto the list. Anything you don't save or dismiss clears itself after 90 days.

Yes. Open a shared wine in your Vine to add a comment (up to 300 characters) and to pick a reaction: Want to try, Tried it or Loved it. Everyone in the Vine can see comments and reactions, with names. Comments are text only, with no photos or links, and can't be edited: delete and post again. You can delete your own comment or take back a reaction at any time. You can't react to your own share.

Yes: the person who shared a wine gets a notification when someone comments on it, at most one every ten minutes per wine. Reactions don't send notifications. You can turn this off under Profile → Notifications (“Comments on your shares”), or mute the Vine.

Yes. Tap the … button on your share and choose Unshare. It's removed from the Vine along with its comments. Anyone who already saved it to their own Wish List keeps their copy.

Whoever created it is the administrator, and can make other members administrators too. Administrators approve or decline requests to join, remove members, remove any share or comment in the Vine, and delete the Vine. A Vine always keeps at least one administrator, so the last one can't step down without handing the role over first.

Anyone can leave a Vine at any time, and deleting your account removes you from every Vine you're in.

Only if you want them. You can turn Vine notifications off entirely under Profile → Notifications, or mute a single Vine while staying a member of it: tap the … button beside the Vine's name and choose Mute notifications.

To report a shared wine, tap the … button on it in the Vine and choose Report this share. To report a comment, tap Report under it. To report a member, open Members, tap the … button next to their name, and choose Report member.

Either way you choose a reason (offensive or hateful, harassment or bullying, spam or advertising, illegal content, or something else) and can add detail if it helps us understand.

Reports go straight to our moderation team. They aren't shown to other members, and the person you report isn't told who reported them. You can also email support@sipmarked.com.

We aim to review and respond to every report within 24 hours. Depending on what we find we may remove the content, remove the member from the Vine, suspend access to sharing features, or close the account. We keep a record of each decision.

Open Members in the Vine, tap the … button next to their name, and choose Block member. You won't see their shared wines or comments and they won't see yours, while you both stay in the Vine. They aren't told. Any member can block any other member. You don't need to be an administrator.

Open the Vine, tap the … button beside its name, and choose Leave Vine. You'll stop seeing its shares immediately. Wines you already shared stay in the Vine, so unshare any you'd like removed before you leave, or email support@sipmarked.com afterwards and we'll remove them for you.

If you're the only administrator, make someone else an administrator first, or delete the Vine. That way a Vine is never left without an administrator.

There's no tolerance for objectionable content or abusive behaviour in shared spaces. That covers anything obscene, hateful, harassing, threatening or defamatory, anything unlawful or infringing, anything that discloses someone else's private information, spam and advertising, and anything promoting irresponsible drinking or encouraging under-age drinking. The full list is in section 7 of our Terms of Use.

Vine names, captions and comments are also checked automatically against a list of blocked words, and anything that matches isn't posted. If something objectionable gets through, please report it.

Your journal is yours. We don't sell your personal information, and we don't use your journal content or label photos to train generative AI models. Nothing is visible to another user unless you choose to share it. Full details are in our Privacy Policy.

No. Location is used only when you tag where you tried a wine, only with your permission, and we save just the place you pick. The microphone is used only while you're doing a voice search or dictating a note, and the audio never leaves your device. Both are optional, and you can switch either off in your device settings. Details are in the Privacy Policy.

Under Profile you can turn on “Do not sell or share my personal info” (we don't sell personal information in any case) and “Exclude my activity from local area statistics”, which keeps your wines out of our anonymous regional totals.

Your memberships are removed and your name is stripped from wines you shared and comments you wrote, including in Vines you'd already left, so they show as coming from a former member rather than leaving gaps in everyone else's Vine. Your reactions are removed. Copies that other members already saved to their own Wish Lists stay with them, because we can't reach into someone else's journal. There's more detail in the Privacy Policy.

Yes, you can request a copy of your information in a machine-readable format (JSON or CSV) by contacting support@sipmarked.com.